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PepAssure · Policy

Corrections & disputes

Every number and status on PepAssure is derived from a record we can show you. If a record is wrong, tell us and we fix the record; the number follows. This page says what can be disputed, what cannot, and how long it takes.

What can change

  • A lab result attached to the wrong vendor (the most common error, and the most useful report).
  • A purity figure we read incorrectly from a certificate.
  • An enforcement or shutdown entry whose source does not say what we say it says, or that has been superseded by a newer record.
  • Vendor facts: website, location, founding year, which labs you use, whether you publish per-batch CoAs.
  • A review that breaks our guidelines (not one that is merely negative).

What never changes on request

  • An independent lab result that the lab stands behind. Low results stay published.
  • The score formula. It is public on the methodology page and applies to every vendor the same way.
  • A vendor’s position in the rankings. No payment, claim or request moves it; only evidence does.
  • A government record. We link FDA, DOJ and FTC documents as published; if the agency amends one, send us the amendment.

How it works

  1. Send the form below (or email hello@pepassure.com) with the page URL, what is wrong, and a link to the evidence.
  2. We acknowledge within 72 hours and tell you what we are checking.
  3. If the record is wrong we correct it and the affected pages regenerate; scores recompute that night. If we disagree, we say why and what evidence would change our view.
  4. Material corrections to an enforcement entry or a published score are noted on the page they affect, with the date.

Vendors who have claimed their listing can also request a rescore from the dashboard once new evidence is on file; a rescore reruns the formula and changes nothing else.

Dispute a record

Anyone can file. If you represent the vendor, say so and use an address at the vendor’s domain so we can verify you.

Informational only; not legal advice. PepAssure publishes evidence status, not endorsements. See methodology and how to cite the enforcement list.